Quality standards

Our Mission ❤️

Our mission is to restore LOVE and trust for refurbished bicycles. We believe in the beauty of a bike that's been given a second chance.

Our Grading System

We've created a transparent grading system that considers the appearance, technical condition, and kilometers ridden of our refurbished bikes. "Technical condition" refers to the durability one can expect from a bike given its refurbishment process and historical quality data. The "kilometers ridden" criterion provides an estimate of how much the bike has been used, offering further insight into its condition and longevity.

Grade: Fair
Appearance: Frame/equipment may have micro-scratches that could be slightly noticeable.
Technical Condition: Equipment has signs of wear but is fully functional and reliable.
Kilometers: The bike has been ridden for more than 5,000 kilometers
Grade: Good
Appearance: Frame/equipment is in perfect condition, looking sharp.
Technical Condition: Equipment is in good shape, with minor signs of use but performs excellently.
Kilometers: The bike has been ridden between 500 and 5,000 kilometers.
Grade: Excellent
Appearance: Frame/equipment is in perfect condition, practically gleaming.
Technical Condition: Equipment is in near-mint condition, with minimal signs of use and operates as if brand new.
Kilometers: The bike has been ridden less than 500 kilometers.

Quality Program & Customer Care

All our refurbishers go through a screening process before they're allowed to sell on Nearly New Bikes. To earn our seal of approval and sell on our platform, each refurbisher must prove that their operations and quality procedures are top-notch. We keep a close eye on them to maintain a solid consistency of quality. It's an exclusive club. On average, only 1 out of 3 refurbishers that want to join Nearly New Bikes get approved.

Our customer care team is always ready to help. They closely monitor customer complaints and step in to resolve disputes when necessary.